Shipping policy
Shopping Policy
Shipping From: U.S. Warehouse
Applies to Customers in the United States & Europe
1. Order Processing Time
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All orders are processed within 1–2 business days and shipped from our U.S. warehouse.
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During peak seasons or holidays, processing time may be slightly extended.
2. Shipping & Delivery
United States Shipping
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Coverage: Contiguous U.S. 48 states.
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Carriers: USPS / UPS / FedEx (automatically selected based on region and item).
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Estimated Delivery Time: 3–7 business days.
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Free shipping for orders over $80.
Europe Shipping
(Including but not limited to Germany, France, Spain, Italy, Netherlands, Belgium, Sweden, etc.)
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Shipping Method: International standard shipping with tracking.
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Estimated Delivery Time: 7–15 business days.
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Import duties, VAT, and customs fees (if applicable) are the responsibility of the recipient.
3. Taxes & Duties
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United States: Prices already include applicable taxes. No customs duties will be charged.
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Europe: VAT, import tax, or customs fees may apply depending on your local regulations.
These charges are not included in the product price and must be paid by the customer.
4. Return & Exchange Policy
To ensure hygiene and safety for pets, the following policy applies:
Eligible for Return/Exchange
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Size issues (items must be unworn, clean, free of hair, and in brand-new condition).
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Damaged items or wrong products received.
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Requests must be submitted within 14 days of delivery.
Not Eligible
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Items that have been worn, contain pet hair, have odors, or show signs of chewing/damage.
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Customized or personalized items.
How to Request a Return
Please contact our customer service with:
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Order number
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Photo(s) of the issue
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Reason for return/exchange
Once approved, we will provide the U.S. return address and instructions.
5. Incorrect or Incomplete Address
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If an order is returned due to an incorrect or incomplete address provided by the customer,
we can reship the order, but the customer is responsible for additional shipping fees. -
Once a package has been shipped, the address cannot be modified.
6. Product Information
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Please measure your pet carefully (chest, back length, weight) before placing an order.
Each dog’s body shape is different, and size charts may vary between products. -
Colors may appear slightly different due to screen settings.
7. Customer Support
If you have any questions, feel free to contact us:
📧 Email: info@thepandajin.com
We typically respond within 24–48 hours.
